General Terms and Conditions

The terms and conditions regulate the operation of the AJM online shop, the rights and obligations of the users as well as those of the shop, and the relationship between AJM and the customer.

General Terms and Conditions of the
AJM okna-vrata-senčila d.o.o. Online Shop

AJM okna-vrata-senčila d.o.o., Kozjak nad Pesnico 2a, 2211 Pesnica pri Mariboru

The general terms and conditions of the AJM online shop were created in accordance with the Consumer Protection Act (ZVPot), the Data Protection Act (ZVOP-1) as well as the Electronic Communications Act (ZEKom-1).

The operator of the AJM online shop (hereinafter referred to as "shop") is the company AJM okna-vrata-senčila d.oo., Kozjak nad Pesnico 2a, 2211 Pesnica pri Mariboru, trade register number: 5391610, VAT number: SI16704045, which is also the e-commerce service provider (hereinafter referred to as “seller” or “AJM”).

The terms and conditions regulate the operation of the AJM online shop, the rights and obligations of the users as well as those of the shop, and the relationship between AJM and the customer.

The buyer is bound by the terms and conditions valid at the time of purchase (online order). The user will be reminded of the terms and conditions on every purchase, thereby confirming that he is familiar with them.



The user can make a purchase in the AJM online shop in three different ways:

  • as a guest, without registration and login;
  • as a registered user, without login;
  • as a registered user with login.

The visitor can register as an AJM member both online and via the mobile application of the AJM Shop.

When registering in the online shop, the registered visitor acquires a username that is identical to the e-mail address and a password. The username and the password clearly identify the registered user and link them to the data registered.

The user can register through the registration link in the log-in area, through the purchase process (in the second step if the user selects the option to buy with registration) and through the notification that the “wish list” is only available to registered users.


AJM undertakes to provide the following information to the buyer before the latter is bound to the contract or offer:


  • the information about AJM (company name and registered office, trade register number),
  • the contact information that enables the user to communicate quickly and effectively (e-mail, phone),
  • the essential features of the products (including after-sales services and guarantees) and the period of validity of such information,
  • the accessibility of products (each product in the online offer should be accessible within a reasonable time),
  • the terms of delivery of the products (and the nature, place and time of delivery),
  • the prices which must be clearly and unambiguously indicated, whether they already include taxes and transport costs as well as other services, and the period of validity of such information,
  • the method of payment and delivery or fulfilment and the period of validity of such information,
  • the validity of the offer,
  • an explanation of the complaints procedure, including any details of the contact person or customer service.



The subject of the contract is the product ordered by you or configured according to your specific wishes regarding features and dimensions. The images on our website serve the general visual representation of the products and no liability is assumed for either their completeness or accuracy.

The schematic images of the ordered windows and doors during the ordering process as well as in the order confirmation are not to scale. They serve alone to illustrate the order, e. g. the opening type and direction and do not represent the positioning of the handles under contract. From the representations, no warranted characteristics and no guarantee of quality can be derived.

The contract is based on the order you have configured and the acceptance of this order by us. The confirmation of the entrance of your order is made by an automated message immediately after sending your order. The contract is only concluded upon receipt of our order confirmation mail. You will receive this e-mail usually a few minutes after the entrance of your order. We reserve the right to refuse orders.


Our offers and product presentations are always without obligation.

As far as we make recommendations for the use of our goods, they are given by us to the best of our knowledge. Due to the large number of possible uses, different requirements and individual conditions of use, however, we assume no liability for the suitability of the goods for a particular use, unless we have explicitly assured the suitability in writing. The customer is in any case obligated to check the suitability of the goods for the intended use by himself as well as by inquiring, for example, architects, craftsmen or by their commissioning to ensure that any building regulations and safety regulations are complied with.

As a customer, you have the option of configuring our products (hereinafter also referred to as "goods") in our online shop and opting for services (key making). You select the products/services by adding them to the virtual shopping cart. At the end of your purchase, you will receive an overview of the selected products and services with the total price, including the statutory value added tax and any discounts. You can also delete or change all products and services you have added to the cart. The shipping costs depend on the shipping method chosen by the buyer and the properties (weight) of the ordered goods. They are evident when placing the order.


Your personal information must be truthful. You are obliged to check the accuracy of the information before placing the order.

If your data changes during the term of the contract, you are obliged to notify us of these changes without any delay. If you refrain from doing so or if you provide us with false data from the outset, we are entitled to withdraw from the contract free of charge. Costs that result from the goods being sent to the wrong address due to incomplete or incorrect address information, will be charged on to you.

As our contractual partner, you must ensure that the e-mail address or telefax number specified by you or the telephone number are reachable. It must be ensured that the receipt of e-mails is not excluded due to forwarding, suspending or overcrowding of the e-mail account.


As a consumer, you have a two-week right of withdrawal from the contract.



Withdrawal of goods

You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason. The cancellation period is 14 (fourteen) days from the day on which you or a named third party who is not the carrier has taken possession of the goods. To exercise your right of withdrawal, you must inform us ( AJM okna-vrata-senčila d.oo. , Kozjak nad Pesnico 2a, 2211 Pesnica pri Mariboru , e-mail:, telephone: +386 8092 655 04 00) by a clear statement (such as a letter sent by post, telephone, fax or e-mail) of your decision to withdraw from this contract. In order to maintain the cancellation period, it is enough that you send the notice of exercising the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from the contract, all the payments we have received from you will be refunded concurrently against return of the subject of the contract, including delivery charges (except the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and within fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you. In no case additional charges will be charged to you for this repayment. We may refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods immediately and, in any event, no later than within 14 (fourteen) days from the date on which you informed us of the cancellation of this contract. You bear the immediate costs of returning the goods. The return must be made exclusively to our postal address: AJM okna-vrata-senčila d.o.o., Kozjak nad Pesnico 2a, 2211 Pesnica pri Mariboru, Slovenia. The deadline is met if you send the goods before the deadline of 14 (fourteen) days. You bear the immediate costs of returning the goods. You must pay for any loss of value of the goods only if this loss of value is due to an inappropriately dealing with them in order to check the nature, characteristics and functioning of the goods.

End of the withdrawal policy

Please avoid damage and contamination. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective external packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage in order to avoid claims for damages due to defective packaging. Please return the goods to us as a prepaid parcel and keep the receipt. Please notify us by e-mail: before returning the goods. In this way, you enable us to assign the items as quickly as possible. Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.


The right of withdrawal does not apply to goods which are not prefabricated and whose manufacture is based on an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer. Windows, doors, house doors, shutters, windowsills and cover strips which are manufactured and delivered according to your measurements or selection and with the selected direction of rotation, are corresponding goods that are excluded from the right of withdrawal.


The list prices listed on the product pages of our online shop apply, including the statutory VAT at the time of ordering. Unless otherwise stated, the discounts do not add up. Price promotions are exempt from discounts. Unless otherwise stated, prices are in Euro.

The prices quoted are ex works, excluding packaging, transportation charges, taxes and customs (in the case of an order from abroad). These will be invoiced separately. The general VAT rate is 22 %.

Unless otherwise indicated in the online shop, we deliver all over Slovenia from a purchase price of 1.000 EUR (inclusive the statutory VAT) free of charge. For a lower purchase price, we charge a shipping fee as listed in our online shop.


The AJM online shop offers the following payment methods:

  • UPN/SEPA payment order;
  • credit card (Visa, MasterCard);
  • via PayPal.

In all three cases, the order will be processed after the receipt of the payment.


We will endeavour to process orders promptly and inform you whether the products you are looking for are available and promptly respond to inquiries regarding any orders already placed, changes, extensions or limitations of the scope of products.

The goods are protected against damage prior shipment, however, we cannot guarantee that they will not be damaged if handled improperly.

The delivery time is - unless otherwise stated for the individual product - 3 to 6 days for accessories, about 14 days for windowsills and about 5 to 10 weeks for windows. For special colours and other special designs, the delivery time can be extended by approx. 2 weeks. When ordering products with different delivery times, the delivery for all products usually takes place at the indicated longer delivery time. In the case of company holidays, the delivery period is extended at least by the duration of the respective company holiday (summer: two weeks in July/August, Christmas: two weeks, Easter: one week and 1 May: one week).

The delivery time begins on the day of receipt of the payment on our business account and after the clarification of technical issues.

When ordering products with different delivery times, there may be corresponding partial deliveries. These are permissible, unless such a partial delivery is not reasonable for you as a customer. For partial deliveries you will not be charged for the additional costs incurred.

The delivery of goods is possible in three ways:

  • personal pickup at the company headquarters in the shipping department during working hours;
  • classic mail delivery or delivery via an authorized carrier;
  • express delivery by an authorized carrier.

If the delivered products are not accepted by you or authorized third parties despite of the agreed delivery dates and if you are responsible for the delay in acceptance, you are obliged to reimburse us for the resulting additional expenses such as labour, transport and storage costs. Should the delivery of the products fail despite three delivery attempts, we can withdraw from the contract.

If, for reasons for which we are not responsible, we do not receive deliveries from our subcontractor despite proper coverage, we receive a wrong delivery or the delivery is not in due time or in the event of force majeure, namely in case of the impediments to performance of more than 14 calendar days, we will make every effort to inform you as a customer about the delay in delivery due to the occurrence of default in delivery or force majeure, without culpable hesitation. The force majeure is equal to strike, lockout, official intervention, energy and raw materials shortages, transport bottlenecks, operational hindrances for which we are not responsible, such as fire, water and damage to machinery as well as all other disruptions which we are by objective observation not responsible for.

If an agreed delivery time is exceeded by more than four (4) weeks due to the aforementioned circumstances or if the holding on to the contract is objectively unreasonable for you as the customer, you are entitled to withdraw from the contract due to the unfulfilled part of the contract.


The payment can be made by a bank transfer/payment by invoice, credit card or PayPal in accordance with the following provisions. We can execute your order only after the receipt of your payment.



Guarantee Statement

AJM as the “guarantor” provides you as a customer a guarantee for the smooth operation of the products that represent the sales program of the seller.

The guarantee is valid in the territory of the Republic of Slovenia.

The guarantee does not exclude the consumer rights under the warranty obligation of the guarantor.

The delivery date of the goods is stated on the guarantee certificate.

The data for the identification of the goods are indicated on the invoice.

The guarantor warrants that he will repair any defects in the material or workmanship of the product, free of charge, within the warranty period and in a period not exceeding 45 days from the date of receipt of the service request.

If necessary, the product will be replaced free of charge in compliance with this guarantee statement and the statutory provisions.

The guarantee is binding on the guarantor under both the terms set out in the guarantee and on the website.

In the case of guarantee repairs, the guarantee period is extended by the number of days for which the repair was performed.

The guarantee extension is based on the service documentation which indicates the duration of the repair.

The guarantor supplies spare parts and the product accessories according to the valid legal regulations.

In order to replace the goods or to replace a substantial part of the goods with a new one, the guarantor issues a new guarantee certificate.

The guarantee is transferable and not tied to the first owner.

The guarantor guarantees faultless properties and operation within the guarantee period which begins with the delivery of the goods to the end user.

The guarantee is valid only on presentation of the original invoice and a confirmed guarantee certificate. When submitting a service request, the invoice number or number of any other document that clearly identifies the product that is the subject of the service request must be provided.


Check on delivery of the goods, whether the delivered goods are undamaged. In the case of externally visible damage in transit, you undertake, if the delivery is accepted anyway, to record the damage on the respective shipping documents upon acceptance of the delivery and to have it acknowledged by the deliverer/transport company.

If the damage to the goods is not externally identifiable, you must promptly - if possible, within five (5) days after their discovery - report to us or to the deliverer/transport company. This makes it possible for us that possible claims against the transport company can be enforced in due time.


As part of the fulfilment of the contract, we will comply with all data protection regulations.

Personal data will only be collected, processed or used to the extent necessary to provide the contractual services. Your personal data will be passed on to the employees of the company AJM for the purpose of the production of the ordered goods and to the dispatching enterprises commissioned with the delivery. To process payments, we pass payment details to the payment service provider. All the above-mentioned stakeholders have committed themselves not to pass on the personal data received for the purposeful use to third parties or to use the data for advertising purposes. Further use of the personal data takes place if your written consent allows us to do so.

Your personal information must be truthful. If your personal data changes, you are obliged to notify us of these changes without delay. By accepting these terms and conditions, the user confirms that the personal data provided by him are truthful.


AJM complies with applicable consumer protection laws. AJM makes every effort to comply with the obligation to provide an effective complaint procedure.

In case of problems, the buyer can contact the seller by phone on 080 14 01 or by e-mail at The complaint must be submitted by e-mail to: The procedure for dealing with the complaint is confidential. AJM endeavours to settle disputes amicably. If this is not possible, the court in Maribor is responsible for the dispute. Nevertheless, we reserve the right to initiate legal proceedings before other competent courts.

The company AJM which, as a provider of goods and services enables the online shop in the Republic of Slovenia, within the EU and beyond, provides on its website the link to the Online Dispute Resolution Platform (OS). The platform is available to consumers through the following link:

This provision is based on the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online dispute resolution of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.


We reserve the right to make changes and errors on our website, in brochures, catalogues, price lists, sketches, drawings, calculations and the like.


We wish you a pleasant shopping in the AJM online shop.

The terms and conditions apply from 30 October 2019.

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